Privacy policy
How Pathway CHC Support Limited uses and protects your information.
Overview
Pathway CHC Support Limited takes your privacy seriously. This page explains, in plain English, what personal information we collect through this website, how we use it and your rights.
What information we collect
- Information you enter into our contact and enquiry forms.
- Information you provide if you request CHC support, including details about health and care needs where appropriate.
- Technical data such as your IP address and basic browser information, collected for security and basic analytics.
How we use your information
- To respond to your enquiries about NHS Continuing Healthcare (CHC).
- To keep secure records of eligibility enquiries and contact messages.
- To deliver and improve our services and this website.
- To meet our legal, regulatory and professional obligations.
Legal basis for processing
Depending on the situation, we may process your information because it is necessary to provide a service you have requested, because we have a legitimate interest in doing so, or because we are required to meet legal or regulatory duties. Where we rely on your consent, you can withdraw it at any time.
How long we keep your information
We keep enquiry and case information for as long as is reasonably necessary to provide our service and to meet our legal and regulatory obligations. Information that is no longer needed is securely deleted or anonymised.
Sharing your information
We do not sell your information. We may share limited information with trusted third parties who provide services to us (such as secure email or website hosting), under contracts that require them to keep your information safe and confidential.
Your rights
You have rights over your personal information, including the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete information where we no longer have a valid reason to keep it.
- Object to certain types of processing, or ask us to restrict how your information is used.
If you have any questions about how your information is used, or wish to exercise your rights, please contact us via our secure contact form.
Questions about how your information is used?
If you have any concerns about privacy or data protection, we can explain how we handle information and discuss your options.
